Terms of Service

Registration Requirements

• Complete registration form with accurate information
• Provide emergency contact information
• Submit any required medical information
• Payment of applicable fees
• Signed waiver and release forms

Age Groups and Placement

Players are placed in age-appropriate groups based on their birth year. CYD reserves the right to move players between groups to ensure appropriate skill level and safety considerations.

Fees and Payment

• Monthly fees are due on the 1st of each month
• Late payment fee of $25 applies after 10 days
• Fees are refundable within the money-back guarantee window described below; after that window, all fees are non-refundable
• Payment can be made by e-transfer, credit card, or cash
• NSF checks incur a $35 fee

Refund Policy

2-SESSION MONEY-BACK GUARANTEE

• Every paid program (group seasons, 1-on-1, small group, and indoor) is covered by a money-back guarantee
• If the program is not the right fit, you may request a full refund within the guarantee window
• The guarantee window closes after your child's first 2 attended sessions OR 14 days after their first session, whichever comes first
• To request a refund, email calgaryyouthdevelopment@gmail.com before your guarantee window closes
• Refunds are issued to your original payment method, typically within 5–10 business days

AFTER THE GUARANTEE WINDOW

• Once the guarantee window closes, all registration fees and program payments are non-refundable
• No refunds for missed sessions due to player absence
• No refunds for weather-related cancellations (make-up sessions will be provided)
• By registering, you acknowledge and accept this refund policy

MONTHLY SUBSCRIPTION COMMITMENT (GROUP PROGRAMS)

• Monthly subscriptions for group programs require a minimum 3-month commitment per season
• Group-program subscriptions cannot be canceled until the 3-month season is complete
• All monthly payments must be made even if sessions are missed
• Early cancellation is not permitted for group-program subscriptions

1-ON-1 & SMALL GROUP TRAINING, CANCEL ANYTIME

• 1-on-1 and Small Group monthly subscriptions can be canceled at any time, no minimum commitment
• Cancelations take effect at the end of the current paid month, partial-month refunds are not issued
• Small Group subscriptions auto-stop after 5 monthly payments unless canceled earlier
• To cancel, email calgaryyouthdevelopment@gmail.com at least 1 business day before the next billing date

Attendance and Participation

• Regular attendance is expected for optimal development
• Notify coaches of planned absences when possible
• Players must arrive on time and prepared for training
• Appropriate soccer attire and equipment required

Behavior and Conduct

• Respectful behavior toward coaches, players, and parents
• No tolerance for bullying, discrimination, or inappropriate language
• Parents must model positive sideline behavior
• Violation of conduct policies may result in suspension or dismissal

Health and Safety

• Players must be in good health to participate
• Notify coaches of any medical conditions or injuries
• CYD staff are trained in basic first aid
• Emergency procedures are in place for all activities
• Players with contagious illnesses should not attend

Insurance and Liability

CYD carries general liability insurance. However, participants are encouraged to maintain their own health and accident insurance. CYD is not responsible for personal property loss or damage.

Weather Cancellations

• Programs may be cancelled due to severe weather conditions
• Decisions are made 2 hours before scheduled sessions when possible
• Notifications sent via email and text message
• Make-up sessions will be scheduled when possible

Program Changes

CYD reserves the right to modify program schedules, locations, or content as necessary. Participants will be notified of any significant changes with reasonable advance notice.